Primary research (interviews)

Listen Labs in AI Market Research Tools

Answer in brief

AI-moderated customer research platform that designs studies, recruits participants, runs video interviews with an AI moderator, and delivers synthesized reports and decks.

Best for

AI-moderated customer interviews at scale.

Qualitative customer interviews at scale
Concept and message testing with follow-up probing
Hard-to-reach B2B or niche audiences

Pricing

Public plans: No public price list; official site shows only Sign in and Demo calls to action
Feature gating: Quote-based per customer via Order Form, per one review
Usage limits: Per-completed-interview credits, with cost rising for harder-to-reach audiences
Free tier: Not published.
Price history: Not published.

What data it uses

Built-in panel the company says covers 50M+ potential participants, including B2B and niche audiences
Bring-your-own participants via contact list or link

Citations and verification

Official site states every claim traces back to a real interview (company claim). No formal fact-checking feature documented.

API

None found. Developer docs at https://docs.listenlabs.com/ describe no public REST API or SDK; support contact is support@listenlabs.ai.

Strengths and limitations

Strengths

AI moderator asks follow-up questions to probe deeper than a fixed script
Runs around the clock in 120+ languages (company-stated)
Lets you upload your own interview guide or interview your own contacts

Limitations

No public pricing, and third-party cost estimates conflict and are unconfirmed
No independent ratings yet, so output quality and accuracy claims rest on company case studies (e.g., 3x longer responses, self-reported)
Ownership change: Salesforce agreed to acquire it, which may shift product direction and pricing; price of the deal undisclosed

Third-party ratings

G2: 0 reviews (profile says not enough reviews for buying insight)
Capterra: No Listen Labs listing found (results were for Listen360, a different product)

Dated facts

Founded 2023, San Francisco (company site)
Salesforce signed a definitive agreement to acquire Listen Labs on September 29, 2026; reported value about $2B, price not disclosed by the companies
Salesforce's announcement page carries an editor's note that the acquisition completed November 2, 2026; this is not corroborated by other sources found and should be checked before publishing

Listen Labs or Hyperresearch?

Choose Listen Labs for aI-moderated customer interviews at scale. Hyperresearch is a desk research tool, so it complements rather than replaces this job. Use it when you need a sourced market or company report.

Sources for this entry

Vendor descriptions are attributed to the vendor. Prices change; confirm with each vendor.

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Cite this entry

AI Market Research Tools. “Listen Labs in AI Market Research Tools.” Hyperresearch reference, reviewed 7 November 2026.
https://aimarketresearchtools.com/resources/listen-labs/